Testimonials from the Telco Sector

The Workforce Management System of A1 Telekom Austria AG forms the central control instrument for A1's technical field service. It ensures that service technicians with the appropriate qualifications and materials are deployed exactly when and where they are needed - efficiently, purposefully, and cost-consciously. The core of the system is intelligent appointment and route optimization, which automatically matches orders with available resources, geographical conditions, and qualification profiles. The overall system includes a desktop application for dispatchers for planning and scheduling, a mobile iPad/iPhone app for technicians for processing orders on site, and several back-office modules for work preparation, material management, and order completion. A process engine controls the workflows in the background and ensures seamless integration with existing surrounding systems. Technologically, the solution is based on a Java backend and a .NET frontend, which is continuously further developed as part of an agile Scrum process. Around 1,200 mobile devices are in use daily and enable the digital processing of all service orders in the fixed network area - from appointment scheduling to final documentation. The system thus contributes decisively to optimized resource utilization, short response times, and consistently high service quality in the technical field service of A1 Telekom Austria.

The Mein A1 App offers customers of A1 Telekom Austria AG a central platform to manage contracts, products, and services comfortably on the go. Users can view their current costs, retrieve invoices, book additional packages, and make use of support services – intuitively, securely, and in real-time. BeKa Software played a key role in the technical implementation and further development of the app. Our team took over the implementation of central user interface components, the integration of backend APIs, and the optimization of app performance across several versions. Together with A1, we were able to realize a stable, scalable, and user-friendly solution that is now one of the most used service apps in the Austrian telecommunications market.

Callibri

Callibri is powerful call center software that can be operated both as a cloud service and on-premise. It optimizes customer communication with dynamic scripts, efficient call management, and real-time monitoring. The scripts adapt flexibly to the course of the conversation, while automated workflows and intelligent team assignments increase the efficiency of your agents. Callibri supports both inbound and outbound campaigns, dynamic conversation guides, real-time monitoring, generic data interfaces, and intelligent AI assistants.

Callibri Voice is an autonomous AI call agent for professional customer communication. It conducts phone calls independently, understands concerns in real time, and handles the entire first-level contact — efficiently, at scale, and around the clock.