The Salzburg Dispatch System (ELSSA) is the central system for monitoring and controlling all emergency forces for the Red Cross Salzburg. In the two geo-redundant control centers - Salzburg and Zell am See - Red Cross employees answer around 1,200 calls daily, of which around 400 are emergency calls, around the clock. The dispatch system supports them optimally in their tasks, and over 250,000 patients can be transported per year in the state of Salzburg alone.
The Company Bike Portal offers comprehensive digital support for the procurement of company bikes for all employees of Gesundheit Burgenland. The first step involves the registration, verification, and activation of bicycle dealers. Employees can then inform themselves on the company bike website: An integrated benefit calculator shows the applicable conditions and supports the selection of a suitable dealer. After the purchase consultation with the bicycle dealer, employees receive an offer via the portal, which they can accept digitally. After verification by the HR department, the company bike agreement is signed directly in the portal. The dealer is automatically informed about the order and notifies the employees as soon as the bicycle is ready for collection. In addition, service and repair cases are also recorded, documented, and tracked in the company bike portal to ensure a transparent and smooth process.
For the Tauernklinikum, a portal usable throughout Austria for the digital support of COVID-19 PCR tests was developed and implemented. In the first expansion stage, the portal supported the execution of PCR tests in pharmacies throughout Austria. The respective sample number and the data of the tested person were recorded in the portal. After the analysis, the laboratories transmitted the test results directly to the portal, whereupon the test persons were automatically informed about their result. In a further development phase, the system was expanded to handle PCR gargle self-tests in the federal states of Burgenland, Carinthia, Styria, and Vorarlberg. After self-registration in the portal, test persons could pick up a prescribed test kit and carry out the test under video supervision (including facial recognition). The test result was then transmitted digitally. In addition, if the result was negative, the Green Pass was issued, and in the case of a positive result, an automatic report was made to the Epidemiological Reporting System (EMS). In the next expansion stage, the portal was expanded to include the execution of PCR lollipop tests in kindergartens in the federal states of Burgenland and Salzburg – following a comparable process flow. The conclusion was the support of all PCR school tests at all Austrian schools, which were handled entirely via the portal. A particular challenge of this project lay in the very short implementation deadlines due to the pandemic situation, the multilingualism in eight languages, the requirement for intuitive usability for a wide variety of users on all devices and the handling of enormous amounts of data, especially in the context of school testing.
In the summer of 2023, the first release of the digital transport ticket marked a real revolution in the ambulance service of the Red Cross Salzburg. Up to this point, missions and ambulance transports were documented by hand on A4 paper. With the digital transport ticket, the documentation of the transport system, including all emergency service missions, was completely mapped by software. The software was developed in the cross-platform framework .NET MAUI for mobile devices and is used on current iPads. In addition to the main focus on transport and paramedic documentation, the equipment check is also mapped in the app. Ongoing further developments are intended to digitize emergency doctor documentation in this project, among other things.
The CRM (Customer Relationship Management) of the Red Cross in Salzburg includes a web application for recording mission documentation of missions recorded in the dispatch system (ELSSA) and for managing patient data necessary for the further billing of ambulance transports for health insurance companies. In addition, resources are checked via digital resource check before they are ready for the next mission.
The digital personnel file is a web application for mapping personnel processes within the Red Cross Salzburg. This application covers both the onboarding and offboarding process as well as the administration of employees during their full-time employment. Documents such as the employment contract, the employment contract amendment, various employee applications, and much more are managed via a document process. This process also includes a legally secure digital signature using ID Austria.
The Ambulance Transport Billing (KTA) of the Red Cross in Salzburg is a web application in which driven or flown transports can be billed. The transports are automatically transmitted from the dispatch system to the KTA. The resulting transport tickets are checked and, if necessary, completed by the billing team before being billed automatically.
PlanlyAI is an innovative tool for digitizing, automating, and optimizing shift planning processes in healthcare. The system was developed to save time for medical staff, increase transparency, and ensure maximum fairness in shift planning. PlanlyAI is already in use in several hospitals and social care facilities. By automating shift planning, the tool shortens the planning process by several hours per month, which can save a facility dozens to hundreds of person-days per year. PlanlyAI was developed in close cooperation with medical professionals – with a clear goal: to noticeably make the daily work of healthcare professionals easier. The solution is based on modern technologies, is continuously further developed, and uses AI-supported functions to deliver optimal results.
